About Us

Mandurah Medical Centre has been providing first class medical services to the people of Mandurah and surrounds, since it was first established as the Dudley Park Medical Centre in 1980.

It is a feature of the Practice that the majority of our Doctors have been at the centre for a number of years, including a few Doctors who have chosen to stay on after completing their WAGPET Training.

All our staff are extremely experienced and offer patients understanding and compassion in what can sometimes be difficult situations.

We always aim to make appointments with your preferred doctor at a time that suits you. If your GP is not available on your selected date, we can offer you to see one of our other available GP’s.

Our doctors provide the full range of general practice care including treatment of acute and chronic conditions, preventative medicine, cervical smear tests, contraceptive implant insertion/removal, skin checks, antenatal care, childhood immunisations, minor surgery, ECGs, spirometry, travel advice and vaccinations, and sexual health checks.

Please Note

Urgent cases are always a priority. Our reception staff will try to advise of any appointment delays on the day.

CLINIC INFO

SCRIPT REQUESTS

Any Schedule 8 script requests will be denied at your initial appointment until a Medical History has been received from your previous Practice.

NEW PATIENTS

Once you have booked your New Patient appointment, you’ll receive a message to confirm the booking. You must also click on the HotDoc link to complete your New Patient form (otherwise this can delay your consult time).

MISSED APPOINTMENTS

If you are unable to attend a booked appointment, PLEASE phone to cancel the appointment. We charge a non-attendance fee of $55.00 if you fail to cancel your appointment.

WHAT SORT OF APPOINTMENT SHOULD I BOOK?

Booking the correct type of appointment helps us give you the high-quality service you deserve. Please use this overview as a guide when making appointments.

Long Consultation (between 20-40 minutes)

For mental health conditions, existing patients with complex issues, or patients with multiple issues.

Standard Consultation (up to 15 minutes)

Usually allows time for us to properly deal with one key issue, or two smaller issues. You will be asked to book again if you have more issues to discuss.

Care Plans & Health Assessments (40-60 minutes)

For patients requiring a plan for Medicare subsidised psychology or allied health services.

Comprehensive Skin Check (up to 30 minutes)

Our Comprehensive Skin Checks take 40-minutes and are booked with a Doctor that specialises in providing this comprehensive skin check service (not always your usual GP at MMC). Comprehensive Skin Checks also utilise special equipment that may not be available during standard GP appointments.

PROCEDURES & IMMUNISATIONS

Nursing support and treatment room access is required so please call reception to book these services.

INDIVIDUAL BOOKINGS

Please note: Separate appointments are required if multiple people in your family are needing to be seen.

PLAN YOUR APPOINTMENT

While we will always endeavour to assist, if the appropriate time and/or resources (e.g. nurse & treatment room) have not been booked, we may need to schedule another appointment so we have the right resources and/or remain on time for the patients booked after you in the doctor’s list.

We encourage patients to plan routine appointments (e.g. prescription renewals, screening, skin checks, referral renewals, medicals etc.) ahead of time, as we are generally fully booked many days in advance. Planning routine appointments helps avoid delays/frustrations and ensures our limited number of same day/urgent appointments are used for acute issues.

PUNCTUALITY

Your appointment time is held especially for you, and we make every effort to run on time.

Our doctors give you the courtesy of running on time and we appreciate your punctuality in return. If you arrive unreasonably late you may be rescheduled so that the doctor is not late for other patients.

Your punctuality is appreciated as it assists us to run on time for you and our other patients. We require 4 hours’ notice if you need to cancel. We are fully booked each day, so giving us reasonable notice of your cancellation allows us to offer your appointment to other patients who are needing to see a doctor that day.

A fee applies for late/non-attendance, currently $55.00 incl. GST. Continual non-attendance/lateness may also result in the inability to book further appointments

WALK-IN BOOKINGS

Appointments are essential – we are NOT a walk-in clinic

SAME DAY/URGENT APPOINTMENTS

Our phones open at 7.30am Monday-Friday. We hold a limited number of ‘On-the-Day’ appointments each day for existing patients experiencing acute issues. These appointments are ONLY available by calling our reception team, so you will need to call the practice as early as possible to be triaged into one of them.

NEW PATIENT DEPOSIT

All new patient appointments require a $50.00 deposit which is non-refundable if you fail to attend or give less than 4-hours’ notice of your cancellation.

Please arrive at least 10 minutes prior to your new patient appointment to fill out your paperwork.